General Questions

Below are frequently asked questions and answers from us.

Are your HVAC systems competitively priced?

We are firm believers that you pay for what you get with regards to equipment, service and support. Having said that we strive to always ensure the client has our best proposals and that our price reflects the product and service provided. 

How often should I have my Air Conditioner maintained?

Domestic units that are not in constant use and are used for cooling only generally require one service per year. Units that are in offices should be maintained at least twice per year to keep them running at their optimum level. For server rooms, we recommend at least three service visits per annum. For areas with high levels of pollution or contaminants in the air such as kitchens, hairdressers or workshops, additional service visits are carried out.

I’ve received a cheaper quote; can you beat it?

On the rare occasion that a competitor has provided a cheaper quote, it is usually because it has not been done on a like-for-like basis. On any comparable quotation, we believe that we will be able to price match.

How Often Should My Air Conditioner Need a Freon Charge?

Never. An AC doesn’t “use up” refrigerant. So you should never need to recharge your air conditioner with more Freon—unless there’s a leak.

How can we be sure our furnace is operating safely?

The best thing to do is schedule maintenance before the heating season is in full swing. But, if you’re not ready for that, there are a few steps you can take. Before you do anything, inspect your unit to make sure nothing flammable has been stored next to the furnace over the summer. Be sure to run your heater before you need it to eliminate the chance it won’t work on the first cold night you turn it on. Dirty air filters restrict airflow and reduce efficiency – sometimes even damaging your unit. Change the filters regularly. Check all access panels to be sure they are secure, with screws in place.

How can a programmable thermostat lower my energy costs?

Programmable thermostats allow you to customize your temperature settings based on your needs and lifestyle. With programmable thermostats, you can create custom schedules so your home is comfortable when you need it to be. When you’re not running your heating or cooling system excessively, the energy savings are enormous.

What is a "Properly Matched" system?

Air conditioners and heat pumps must be installed with an indoor coil which provides proper system performance. For standard or extended manufacturer parts warranties, your Lennox products must be part of a properly matched system, and installed per the guidelines in the manufacturer’s instructions.

What is a heat pump?

A heat pump is an all-in-one heating and air conditioning system that works year-round to keep you comfortable.

During warmer months, a heat pump works as a normal air conditioner. It extracts heat from inside the home and transfers it to the outdoor air. In colder weather, however, the process reverses—the unit collects heat from the outdoor air and transferring it inside your home.

Even when the air outside feels extremely cold, the air still contains some heat. The heat pump pulls the heat from this cold outdoor air and sends it inside to warm your home. When there’s not enough heat in the outside air to meet the demand of the thermostat setting, an electric heater supplements the outdoor air to warm the home. Extremely efficient, this process produces two to three times more heat than the energy it uses.

Also, a heat pump can be an effective add-on option to use in conjunction with an existing gas furnace. With this dual-fuel option, the two systems share the heating load, but never function at the same time. Each system operates when it is most cost effective.

What are the benefits of clean air?

Allergies and asthma are two health problems that can be helped with clean indoor air. When airborne irritants are removed, allergy and asthma sufferers often find relief from their symptoms. Even healthy people who have never suffered from allergies can benefit from clean air. Dust, smoke and other particles float around in the air, causing your drapes and furniture to gather dust. By removing airborne dust particles, you reduce the amount of exposure your respiratory system has to them.

How can I eliminate odors?

You may have tried to get rid of odors in your home by spraying air fresheners or lighting candles. The problem with these methods is that they only mask the odors—they don’t get rid of them. In fact, the chemcial ingredients in the mist they produce may further contaminate your home.

Improve ventilation. Sometimes, poor ventilation in a home causes unpleasant odors. Your Quick Cool tech can inspect your home comfort system to determine if this is indeed the problem.

Clean the air. The PureAir™ air purification system, as an example, uses photocatalytic technology to remove and destroy odors from sources like cleaning supplies, solvents used in carpeting or furniture, paints, cooking smells and pets. The Healthy Climate Carbon Clean 16 media air cleaner has a carbon-coated fiber matrix that can control odors. A high-efficiency particulate air (HEPA) system can also clear away odors when equipped with its optional carbon canister.

Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home’s odor problem. You can reduce these odor-causing contaminants with a germicidal (UV) light, which inhibits the growth of germs by sterilizing surfaces in your heating and cooling system.

To find out which indoor air quality products are right for you, contact Quick Cool Services at your earliest convenience.

What causes low humidity in a house?

Indoor air tends to get dry when there are low humidity levels outside. Combined with cooler weather, heaters can also dry out the air inside your house.


If you unable to find the answer please Contact us and we will aim to respond to your email within 24 hours, Although we usually respond much sooner.